For deliveries within the UK, we use Royal Mail and Parcelforce. Where items are sent directly from our suppliers they will use their own couriers and transport.
We will process your order the same working day as long as the order is received before 4.30pm. Any orders placed after 4.30pm will be processed the following working day. Orders received before 1.00pm will be dispatched the same working day as long as we hold the items in stock.
We will send a notification when your order has been dispatched, with tracking details where necessary. For Parcelforce deliveries, you will receive subsequent notifications via email/text message with updates on your delivery and options to amend the delivery date if required.
The Parcelforce delivery driver will require a signature from yourself (or a neighbour if you have specified your parcel to be left with a neighbour). If you have specified on your order that you wish the parcel to be left in a nominated safe place, we can arrange this, although we cannot be held responsible for parcels left in the specified location. We would also not be able to raise a claim against a missing parcel if you have left instructions for this to be left in a safe place. By leaving instructions for your parcel to be left in a safe place specified by yourself, you accept full responsibility for this parcel and accept that we cannot claim for any loss of damage to the parcel.
Proof of delivery supplied by our delivery company is sufficient evidence to establish proof of receipt of your goods. For any delivery problems, we are able to track the location if the items are sent by Parcelforce or another courier used by our suppliers.
Good must be checked as delivered for any damage which may have been caused in transit. You must notify us within 2 working days of receipt in the unlikely event that goods are lost or damaged in transit so that we can take prompt action and rectify the situation for you.